Use an address where there is always someone who can collect the package. If you know you are not at home use your work address, if you cannot receive the package at work ask someone to be able to send it to their address, for example to a family member who lives nearby, or to a friend or neightbor . Of course, if there is a concierge, the problem is solved, just let him know that you need to receive a package, but still specify the concierge’s hours when you place the order.

Always keep in mind that:

Courier drivers do not call to warn you that they are on their way, unless they know you well (at the driver’s discretion), or if there is a very, very helpful driver in your area. They always have a lot of deliveries and collections to do and they are always in a hurry, they don’t have time to call all the people they have to deliver to. Sometimes they even have more than 100 deliveries to do in one day.
Delivery times vary. In the sms or email message you receive from the courier before delivery there is an indicative time written (for example: from hours … to hours …), the delivery time varies according to how many deliveries they have to make, if they have few they will come soon, if they have many they will come late.
Don’t ask us when the courier will come, because we don’t know, we can’t know, we can’t know the timetables of couriers all over Italy.

The normal practice of couriers for deliveries is as follows:

you will receive an SMS on your mobile phone (if you have provided it at the time of the order) and / or an email on the day of delivery that will notify you of same-day or next-day delivery.
the courier will come to deliver and if he does not find anyone he will bring the package back to his office leaving a notice in your mailbox or on your doorbell.
if at the first attempt it has not found anyone to collect the package, it will retry delivery the next day, and if it still does not find anyone, it will leave a notice and return the package to its headquarters which will be placed in storage.
at that point it will be your concern to contact the courier at his office to fix a new delivery or collect the package personally. If you do not contact the courier within a few days, the package will be returned to the sender.

If you have problems with schedules, choose an alternative shipping method, I know it has a cost and we all want to save, but in this way you will be sure of the delivery and you will not get angry with the courier or with us or with yourself, because if the courier does not come at the time you thought it was coming, it is not our fault, nor is it the driver’s fault.

On our website you can also choose the:

Delivery by 12 noon – if you are at home only in the morning, the driver will surely come to deliver by 12 noon on the set day.

We generally ship with GLS or DHL couriers in CEE countries and DHL in non-EU countries.

We try to help you in the best possible way, but we also have limits, those imposed by couriers, and couriers also have limits, and you cannot expect the driver to be there to deliver at the time you want, unless you pay for this service. I do it when I have the need. I also buy a lot online, sometimes I also shop online, and if I have difficulty with delivery I ask for delivery by appointment and pay the resulting cost, but at least I’m calm.

I also make other recommendations: Check that you have entered your telephone number and e-mail address correctly: if there are problems with order fulfillment or delivery, it is important that we can trace you in order to agree on any changes. In the days following the order, check your e-mail: we may have sent you some communication concerning the order fulfillment. You will receive an email with the order tracking (and a text message from the courier who will notify you of the delivery), but you can also find the tracking number of your order by connecting to the Hircus Filati website and accessing the reserved area. We guarantee maximum protection of confidential information and sensitive data (see our “Privacy”).

In case of non-delivery due to errors in filling in the address by the customer or for entering an address where there is no one to collect the package, the same will be returned to the sender, and additional shipping costs will be charged to the customer for the reshipment of the package.