Shipping and payments

We sell directly to retail customers. If you are a private customer you can buy directly on this website.

For how to order, read our Terms and Conditions by clicking here..

All our trimmings come from stock, and are available in small quantities. Always make sure you buy enough for the job you need to do as you may not find the same color or item again in the future.

Purchases must be made directly on this website, so you will have shipment tracking codes and direct links to the couriers and you will be notified of the delivery directly by the courier. If you buy as a registered user it is even better because you will also have the tracking, on your account, of your orders and your payments.

We are not responsible for any delays in delivery by couriers, we do not know the delivery times of the various areas, if you need information after the goods have left, contact the courier directly and provide the shipment number that will be sent to you via e-mail.

SHIPMENTS

Courier type

All our products are shipped via the best couriers in the area.

Shipping costs for countries outside Italy:

You can find shipping cost for countries outside Italy on the checkout page, where are calculate the entire cost of your order.

Shipping is FREE for purchases equal to or greater than 299.00 euros available only in EU countries . (select “free shipping” during the order confirmation procedure).

NB: Shipping is free only for private customers, it is not free for VAT numbers.

We normally ship in 24/48 hours (working days) barring unforeseen events beyond our control. will, for 3 days a week, on Monday, Wednesday and Thursday. Since the courier receives the goods, he delivers within 24/48 hours throughout Italy (working days). An extra day may be needed for deliveries to Sicily, Sardinia, Calabria and the smaller islands.

The tracking code is sent via email on the day of shipment.

You can choose insured shipping (in the event of loss of the package or serious damage during transport, the entire value of the goods will be refunded) which has an additional cost to the shipment (the goods travel at the recipient’s risk, in case of theft, loss of the package, if the buyer has not decided to insure the package, no refund will be paid).

ATTENTION: You will receive an email from the courier who will notify you of the delivery. Couriers do not call to advise of the delivery, they call only in very exceptional cases and it is only at the discretion of the driver.

With the new GLS Flex Delivery service you will receive an email from which you can choose the day of delivery or you can choose to have the package delivered to a different address or you can also choose to go and collect the package yourself at one of the nearby collection points at your home (it can be a tobacconist, shop or petrol station) among those available.

Watch the video to see how the GLS Flex Delivery Service works:

NB: Do not leave comments relating to the shipment in the “Notes and Comments” form that you find on the order confirmation page because they will not be taken into consideration. The “notes-comments” box is used to send us communications and not to send us delivery instructions. Deliveries at certain times (e.g. “morning delivery”) and deliveries by appointment can unfortunately no longer be made. They have been replaced by the Flex Delivery service I described above.

If an incorrect address is provided or an address where there is no one who can collect the package and the same is placed in “Storage” by the courier and/or returned to the sender, we will notify you via email and you will have 3 working days to collect the package at the courier’s office or the collection point closest to you, if the package is not collected within 3 days you will be charged for the costs of storage and the costs of returning the package.
The costs of storage amount to 6.00 euros for the opening of the case plus 2.50 euros per day for the period of storage. The cost of returning the package amounts to 9.00 euros. The package will be held by the courier or by Hircus Filati until said costs are paid.

The normal practice of couriers for deliveries is as follows:
1. You will receive an email from the courier (Flex Delivery GLS service, see above) on the same day of delivery of the package to the courier who will notify you of the delivery.
2. the courier will come to deliver on the established date and if he doesn’t find anyone, he will bring the package back to his office, leaving a notice in your mailbox or on your doorbell.
3. if on the first attempt he has not found anyone to pick up the package, he will try the delivery again the following day, and if he still doesn’t find anyone, he will leave a notice and bring the package back to his office which will be placed in storage.
4. at that point it will be your concern to contact the courier at his office to arrange a new delivery or to collect the package personally. If you do not contact the courier within 3 days, the package will be returned to the sender. If you have chosen to have the package delivered to a collection point, you will take care to collect it as soon as possible.

Shipment tracking
All our shipments on the Italian territory can be monitored to know the status and position of the shipment on the territory. Deliveries will be made by our couriers throughout the day at any time.

Special: Insured Shipping
Insured shipping must be expressly requested by the buyer before confirming the purchase of the item. It has an additional cost on shipping of € 10.00.
The goods travel at the recipient’s risk, in case of theft, loss of the package, if the buyer has not decided to insure the package, no refund will be paid.

Packing times
The items on this website are available in stock unless otherwise specified in the advertisements. Shipments are made three days a week, on Monday, Wednesday and Thursday of each week.

Orders received by Friday and orders received on Saturday and Sunday will be shipped on the following Monday, orders received on Monday will be shipped on Tuesday or Wednesday and orders received on Tuesday will be shipped on Thursday of each week. In any case, all orders, unless otherwise communicated directly via email, will be shipped within 3 working days of receipt of payment.

ATTENTION: If you receive the package that is punctured, torn, broken or tampered with (for example with scotch tape of one color on one side and a different color on the other side) ask the driver to “sign with reserve” take a photo of the package and check the content. In any case (even if the content is correct) notify us by email as soon as possible describing the appearance of the package so that we can file a complaint with the courier. In these cases it is very important to ask the driver to “sign with reserve”.

PAYMENTS

Below you will find the payment methods accepted on our website:

Payment via PayPal: Pay in total security with your PayPal account or by credit card or postepay. PayPal ensures your purchases with the most used payment system on the internet.

Paypal in three installments: You can pay with Paypal in three interest-free installments. For example, if your order is for 90 euros, you pay 30 euros immediately, another 30 euros after thirty days and the last 30 euros after another thirty days, without Paypal applying any interest to you. On the payment page choose Paypal and then click on “Pay in three installments”.

Payment by Credit Card (Visa, MasterCard, American Express, Maestro, PostePay, prepaid cards of the VISA circuit) by Paypal: directly online, on the Paypal Secure Server with no obligation to register with Paypal (you can pay by

credit even if you don’t have a Paypal account and without having to register with Paypal).

Payment by Credit Card: You can pay using your Visa or Mastercard credit card on the secure circuit Payplug, Nexi. It is necessary to have the Verified by Visa code (for Visa cards) or the Mastercard Security Code (for Mastercard cards), necessary to make online payments, which are mandatory and are provided by the bank that issued your credit card. Bank apps are often used to authorize online payments.

Payment by bank transfer: you can pay by bank transfer, upon completion of the order you will find the data to make the payment, take note of it before exiting the page. Once the payment has been made, send us an email indicating the CRO of the transfer (which you will receive from your bank) or a copy of the receipt of the transfer itself and indicate your order number.

Cash on delivery – We accept cash on delivery (payment to the courier in cash upon delivery). Cash on delivery provides for an additional charge of 5.00 euros for collection costs by the courier. You will be contacted by telephone to confirm before the order is shipped.

Online sales are attributable to mail order sales with the exemption of issuing the invoice and tax receipt as provided for in article 2, paragraph 1, letter oo), of the Presidential Decree 21 December 1996, no. 696.
If you wish to receive the tax receipt, the Customer must expressly request it and must communicate the Tax Code via email. If you have a company and wish to receive an invoice, the Customer must notify Hircus Filati of the Tax Code, VAT number and SDI code or PEC to be used for the invoice header by entering it in the “notes” space on the summary page of the invoice. order before confirming the purchase.

IMAGES

The photographs taken for the products shown on our site were taken with light at 5500k and balanced at 5500k in order to give a 100% optimal photographic starting point on the colors of the same. It is advisable to stick to the name of the color to avoid color incompatibility errors in orders due to the various calibrations of your monitors.

RIGHT OF WITHDRAWAL

Read carefully all the information on the right of withdrawal by clicking here.

IN NO EVENT WILL COMPLAINTS OR EXCHANGES OR RETURNS BE ACCEPTED AFTER 30 DAYS. FROM THE ORDER.

If for any reason you want to return the product, you will be responsible for the return shipping costs and you will be refunded the amount of the product excluding shipping costs. If we have been wrong to send you the product and you have received a different product to the one you ordered, or the product is faulty, the return postage costs will be refunded in full together with the cost of the product. If you need it, we can send the courier to pick up the package, the return costs will be deducted from your refund.

USEFUL ADVICE

Before placing the items in the shopping cart, in order not to risk losing them if you leave our website before confirming the order, log in with your email address and your password, or if you are not registered, register and log in, so you will find them again when you return to our website and in your personal account.

Check the first points and in case of irregularities stop the work immediately and contact our technical office. We do not accept returns on products that have not been properly tested prior to processing, and under no circumstances do we accept returns on processed products.